Once all of the above is done, check for a watermark in a BRAND NEW PROJECT/SEQUENCE - NOT A PROJECT YOU'D BEEN WORKING ON WHEN YOU'D DISCOVERED THE WATERMARK.Īs a troubleshooting test, try out your subscription product on a brand new sequence/project with a new clip, and apply the effect.

If the subscription hasn't activated already after you signed in, use the menu to the right of the product to select the Activate option.

Check that the subscription now says it's activated within the Maxon App.

You can check if the email you're using has an active subscription associated with its Maxon account on my.

Sign into the Maxon App with the same email used to purchase your subscription.

The Maxon App is available for download from the top of this page.

Make sure you have the latest version of the Maxon App.

The majority of subscription watermarks are resolved by checking over the following steps in this order: If you own a perpetual (non-subscription) license to any of the Red Giant Suites or older products, consult this FAQ. This FAQ is for users who have an active subscription to Maxon One, Red Giant Complete, or Universe.

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